Last updated: August 26, 2026
Downfare provides travel search, planning, booking and account-management services. This Privacy Policy explains how Downfare collects, uses, shares and protects personal information when you use the Downfare website and mobile applications.
Information we collect
Account and contact information: your name, email address, phone number, password credentials, country and communication preferences.
Traveler and booking information: traveler names, dates of birth, gender, nationality, passport or travel-document details, emergency contacts, loyalty details, trip dates, destinations, booking history and special requests when needed to provide a selected travel service.
Payment and transaction information: payment method, transaction status, billing details, refund information and wallet or credit activity. Card details entered through a card payment flow are processed by the payment provider and are not stored as full card numbers by Downfare.
Content and preferences: saved searches, wishlists, reviews, uploaded profile or review images, travel preferences, support conversations and trip-planner requests.
Device and service information: IP address, device and app information, push-notification tokens, security logs and app interactions needed to operate, secure and improve the service. Downfare does not request precise GPS permission in the Android app; approximate location may be inferred from an IP address or a destination you enter.
How we use information
We use information to create and secure accounts; search and display travel inventory; prepare itineraries; process and manage bookings, payments, changes, cancellations and refunds; communicate confirmations and service updates; provide customer support; prevent fraud and misuse; comply with legal obligations; and improve Downfare.
How information is shared
We share information only as needed with airlines, hotels, tour operators, transfer providers, car-rental companies and other travel suppliers involved in a booking; payment processors and mobile-money providers; identity, authentication, messaging, hosting and customer-support providers; and regulators, courts or law-enforcement authorities when legally required. Google and Firebase services may process authentication and push-notification data when those features are used. We do not sell personal information.
Data retention
We retain account and profile information while an account is active and delete or anonymize it after a valid deletion request, except where retention is necessary for an active trip, refund, dispute, fraud prevention, tax, accounting or other legal obligation. Booking and transaction records may be retained in a limited or anonymized form for those purposes. Retention periods depend on the type of record and applicable law.
Your choices and rights
You can review and update account information in the app, manage communication preferences, and request account deletion. In the Downfare mobile app, open Profile, go to Privacy & account, select Delete account, and follow the confirmation steps. You may also use the public Account Deletion page or contact support@downfare.com from your registered email address. Depending on applicable law, you may request access, correction, deletion or restriction of your personal information.
Security
Downfare uses encrypted connections and administrative, technical and organizational safeguards designed to protect personal information. No system is completely secure, so we also encourage users to protect their account credentials.
Children
Downfare is intended for adults who can enter into travel and payment agreements. We do not knowingly offer accounts to children under 18. Traveler details for minors may be provided by an adult solely to arrange travel.
International processing
Travel bookings may require information to be processed in countries where suppliers, service providers or destinations are located. Those countries may have different data-protection laws.
Changes to this policy
We may update this policy when our services or legal obligations change. The updated version will be posted here with a revised date.
Contact
For privacy questions or requests, contact support@downfare.com.